IBM i System Management Services

Business systems software, computer systems, operating systems, and supporting infrastructure technology all need to support the strategies and requirements of a business and its customers.

The IBM i system management retainer provides the confidence to know that the investment in IBM i technology is operating at peak efficiency and managed according to industry best practices.

Deliverables

• Supports efficient system
• Current fix levels
• Periodic reports
• Staff free to do productive work
• Expert on call

Retainer Selections

Standard Retainer

• Cumulative and Group Fix Package installation
  • As planned or every 6 months
  • Planning and acquisition of packages from IBM
  • Creation and loading of virtual image catalogs (tape or optical)
  • Individual PTF acquisition and application as needed
• FSP/HMC maintenance
  • Review configuration and update as needed (at least every 6 mos.)
  • HMC configuration and update
  • FSP update planning and installation
• Software installation
  • IBM Licensed program products
  • OEM Vendor program products
  • Updates to OEM software as needed

Gold Retainer (all Standard features, plus)

• Normal system administration tasks as needed
  • System Tuning and monitoring
  • Network configuration and optimization
• Performance management and work management
  • Configure and manage job and subsystem descriptions
  • Configure and manage storage pools
  • Manage disk I/O related performance
  • Utilize performance tools for reporting and problem determination

Platinum Retainer (all Gold features, plus)

• Backup and Recovery, Maintain replication
  • Use back up tools, native or automated
  • Perform restores as needed
  • Manage recovery failures
  • Manage restore security
• Journaling and Database Management
  • Manage journals, journal receivers and journal performance
  • Manage access path and index creation and maintenance
  • Maintain objects, files and system spaces
  • Manage distributed databases